ProBuild AI – Privacy Policy
Last Updated: July 8, 2025
1. Introduction
This Privacy Policy explains how ProBuild AI, LLC (“ProBuild,” “we,” or “us”) collects, uses, shares, and protects your personal information when you use our websites, applications, and services (collectively, the “Platform”).
By accessing or using the Platform, you agree to the practices described in this Policy. This Policy forms part of our Terms of Use and Master Services Agreement, and applies to all users globally.
2. Information We Collect
We collect the following categories of personal and business-related information:
a. Account & Contact Information
- Name, company name, professional credentials
- Email address, phone number
- Billing address and payment details (via our processor, e.g. Stripe)
b. Usage & Technical Information
- Login and account activity
- Files uploaded or processed (e.g., blueprints, documents)
- Outputs generated via the Platform (may include metadata)
- Browser type, IP address, operating system
- Device identifiers, time zone, session duration
c. Cookies & Tracking
- Session cookies for authentication
- Analytics cookies (e.g., via Google Analytics)
- Marketing or tracking cookies (only with your consent)
3. How We Use Your Information
We use your personal data for the following purposes:
- To register and manage your account
- To provide our services and generate AI-assisted outputs
- To monitor and improve Platform performance
- To process payments and issue invoices
- To enforce licensing or eligibility requirements
- To communicate with you (support, updates, legal notices)
- To comply with applicable laws and regulatory requests
- To prevent fraud or misuse of our Platform
We do not sell your personal data to any third party.
4. Legal Basis for Processing (GDPR)
If you are located in the EU, UK, or other jurisdictions that require a lawful basis for processing personal data, we rely on the following legal grounds:
- Performance of a contract (Art. 6(1)(b) GDPR)
- Legitimate interest (Art. 6(1)(f))
- Compliance with a legal obligation (Art. 6(1)(c))
- Consent (Art. 6(1)(a)), where applicable (e.g., for cookies or marketing)
You may withdraw your consent at any time by contacting us at privacy@probuildai.com.
5. Sharing of Information
We may share your data with:
- Service providers: e.g., hosting, payment processing, analytics
- Professional advisors: lawyers, accountants, auditors
- Authorities: when required by law, regulation, or legal process
- Successors or acquirers: in case of sale, merger, or acquisition
All subprocessors are contractually required to maintain confidentiality and security.
6. International Data Transfers
If you are located outside the United States, please note that your personal data may be transferred to and processed in the U.S. or other countries that may not have equivalent data protection laws.
Where required, we rely on:
- Standard Contractual Clauses (SCCs)
- Transfer Impact Assessments (TIAs)
- Data minimization and encryption safeguards
7. Data Retention
We retain personal information for as long as necessary to:
- Provide services and fulfill your account
- Meet our legal obligations
- Defend against legal claims or resolve disputes
Inactive accounts may be deleted after 36 months. You may request deletion at any time.
8. Your Rights
Depending on your location, you may have the right to:
a. Under GDPR:
- Access the personal data we hold about you
- Correct inaccurate or outdated information
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing
- Request data portability
- Lodge a complaint with your local data protection authority
b. Under CCPA (California):
- Request to know what personal data we collect and how it’s used
- Request deletion of your personal data
- Opt out of data sharing (we do not sell data)
- Be free from discrimination for exercising your rights
To exercise any of these rights, contact us at privacy@probuildai.com.
9. Cookies and Tracking
We use cookies and related technologies for:
- Session management
- Analytics and performance insights
- User preference storage
- Marketing and remarketing (only with consent)
You may configure your browser to block or delete cookies. You may also adjust cookie preferences through the banner presented on first visit.
10. Data Security
We take the security of your data seriously and implement industry-standard measures including:
- TLS encryption for data in transit
- Role-based access control
- Secure cloud infrastructure (e.g., AWS)
- Regular internal audits and access reviews
- Encrypted storage of sensitive assets
Despite our efforts, no system can guarantee 100% security. You are responsible for safeguarding your login credentials.
11. Children’s Privacy
The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the data immediately.
12. Third-Party Links and Integrations
Our Platform may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before interacting with them.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When material changes are made, we will notify you via email or through the Platform. The effective date is posted at the top.
Your continued use of the Platform constitutes your acceptance of the updated policy.